Privacy Policy

Emanya@Etosha (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a booking, or otherwise interact with us. By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our website or provide any personal information.

1. Who We Are

Lodge Name Emanya@Etosha
Location: Farm Werda 936 Portion 1 of Buffelshoek No.931, Tsumeb District, Namibia]
Website: https://emanya.com/
Email:
Telephone: +264 (61) 222 954

We operate accommodation, hospitality, and related tourism services in Namibia and may collect and process personal information in accordance with applicable Namibian laws (including the Electronic Transactions Act and any applicable data protection principles).

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide to Us

• Booking / Reservation Information:
  Name, surname, email address, telephone number, physical address, nationality, identification or passport details (where necessary), dates of stay, number of guests, special requests or preferences (e.g. dietary requirements), payment method (e.g. card type, last 4 digits).
• Contact & Communication Details:
  Information you provide when you contact us via email, phone, contact forms, or social media (e.g. your name, email, message content).
• Account / Profile Information (if applicable):
  If our website allows account creation, we may collect login credentials (username/email and password) and profile details.
• Marketing & Consent Information:
  Your preferences for receiving marketing communications, newsletters, or promotions, and records of your consent.

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Device information (browser type, operating system, device type)
• Pages visited, time spent on pages, referring/exit pages
• Cookies and similar tracking technologies (see Section 6)

2.3 Information from Third Parties

We may receive personal information from:

• Online travel agencies (OTAs) and booking platforms (e.g. Booking.com, Expedia, etc.)
• Payment service providers or banks (limited payment confirmation details, not full card numbers)
• Tour operators and travel agents who make bookings on your behalf

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Process Bookings and Provide Services

• Confirm and manage reservations
• Communicate regarding bookings, check-in/out, and stay details
• Provide requested services and support during your stay

3.2 Customer Service and Communication

• Respond to enquiries, requests, or complaints
• Provide information about our lodge, services, and local activities

3.3 Payment Processing and Administration

• Process payments, deposits, and refunds
• Maintain booking, invoicing, and accounting records

3.4 Legal and Security Purposes

• Comply with legal and regulatory requirements (e.g. registration of guests)
• Maintain security of our premises, systems, and guests
• Prevent fraud, misuse, or unlawful activities

3.5 Marketing and Promotions (with consent where required)

• Send newsletters, special offers, and updates about our lodge and services
• Conduct customer satisfaction surveys and gather feedback
• You may opt out of marketing at any time (see Section 8)

3.6 Website Improvement and Analytics

• Analyse website usage and performance
• Improve content, navigation, and user experience

4. Legal Bases for Processing

Depending on the context, we may process your personal information on the following bases:

• Contractual necessity: To perform our contract with you (e.g. fulfilling your booking).
• Legal obligation: To comply with legal or regulatory obligations (e.g. guest registration requirements, tax records).
• Legitimate interests: To manage and improve our business, protect our rights, and ensure security (balanced with your rights).
• Consent: For specific activities, such as certain marketing communications, where consent is required. You may withdraw consent at any time.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service Providers and Contractors
  Third parties who assist us in operating our business, such as:
• Booking and reservation systems
• Payment processors and banks
• IT and website hosting providers
• Email and marketing platforms
• Travel Partners
  Tour operators, travel agents, or online booking platforms involved in your reservation.
• Legal, Regulatory, and Safety Authorities
  Where required by law, court order, or to protect our rights, guests, staff, or property.
• Business Transfers
  In the event of a merger, sale, or reorganisation of our business, your information may be transferred as part of the transaction, subject to similar privacy protections.

All third-party recipients are expected to process personal information only as necessary and in line with appropriate confidentiality and security standards.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and settings
• Improve website performance and user experience
• Collect anonymous usage statistics and analytics

You can typically control cookies through your browser settings (e.g. block, delete, or notify you about cookies). Please note that disabling certain cookies may impact the functionality or performance of the website.

If we use third-party analytics tools (e.g. Google Analytics), these parties may also set cookies and collect data in line with their own privacy policies.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures may include:

• Access controls and authentication
• Secure networks and firewalls
• Encryption of data in transit (e.g. HTTPS)
• Regular updates and maintenance of systems

However, no method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate or incomplete information
• Request deletion of your personal information, where legally permissible
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on your consent (e.g. marketing emails)
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly

To exercise your rights or update your information, please contact us using the details in Section 12.

9. International Transfers

Because we work with online platforms, service providers, and hosting providers, your personal information may be transferred to and processed in other countries. Where such transfers occur, we aim to ensure that appropriate safeguards are in place to protect your information in line with applicable law.

10. Data Retention

We retain your personal information only as long as necessary to:

• Fulfil the purposes described in this Privacy Policy
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements

For example, booking and invoicing information may be kept for a required number of years under tax and commercial laws, while marketing data may be kept until you unsubscribe or we no longer need it.

11. Third-Party Websites

Our website may contain links to third-party websites (e.g. tour operators, booking platforms, social media). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Emanya@Etosha
Email:
Telephone: +264 (61) 222 954
Postal / Physical Address: PO Box 150, Windhoek, Namibia

Website: www.emanya.com

13.  

    Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to review this Policy periodically.