Cookie & Data Policy

This Cookie & Data Policy explains how Emanya@Etosha (“we”, “us”, “our”) uses cookies and similar tracking technologies on our website, [Website URL] (“Website”), and how we collect and process certain usage data when you visit or interact with our Website. This Policy should be read together with our [Privacy Policy] and [Website Terms of Use]. By continuing to use our Website, you agree to our use of cookies and data collection as described in this Policy. If you do not agree, you should adjust your browser settings or refrain from using our Website.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They help the website recognise your device and store certain information about your preferences or past actions.

Cookies can be:

• Session cookies: Temporary cookies that are deleted when you close your browser.
• Persistent cookies: Remain on your device for a set period or until you delete them.
• First-party cookies: Set by our Website.
• Third-party cookies: Set by other domains providing services on our Website (e.g. analytics, booking engines).

2. Types of Cookies We Use

We may use the following types of cookies on our Website:

2.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Website and for enabling you to move around and use its features. Without these cookies, certain services (such as making a booking or navigating between pages efficiently) may not function properly.

Examples:

• Remembering your session when you move between pages
• Ensuring the security and integrity of the Website
• Supporting basic booking or enquiry forms

2.2 Performance & Analytics Cookies

These cookies help us understand how visitors use our Website by collecting information such as which pages are visited most often, how long users stay, and whether they encounter errors. This data is generally aggregated and does not directly identify you.

We may use third-party analytics tools (e.g. Google Analytics) to collect this information.

We use these cookies to:

• Improve the performance and usability of our Website
• Understand which content is most relevant to visitors
• Monitor Website traffic and usage trends

2.3 Functionality Cookies

These cookies allow the Website to remember choices you make (such as language preferences, region, or form inputs) and provide enhanced, more personalised features.

We use these cookies to:

• Remember your preferences for future visits
• Provide a more customised browsing experience

2.4 Advertising & Marketing Cookies (If Used)

If we run online marketing or remarketing campaigns, we may use advertising cookies to deliver relevant advertisements and measure their effectiveness. These cookies can track your browsing behaviour across websites and build a profile of your interests.

We use these cookies to:

• Show relevant ads about our lodge or offers
• Limit how often you see an advertisement
• Measure the effectiveness of marketing campaigns

If you are not using advertising cookies, you can remove or simplify this section.

3. What Data Do Cookies Collect?

Depending on the cookie, the data collected may include:

• IP address and approximate location (e.g. city or region)
• Device type, operating system, and browser type
• Pages visited, time spent on each page, click paths, and referring URLs
• Dates and times of visits
• Basic interactions with forms, buttons, and menus

This data is primarily used in aggregated form for analytics and performance monitoring and is not used to directly identify individual users unless combined with other information you voluntarily provide (e.g. when making a booking).

For more details about how we handle personal information, please see our [Privacy Policy].

4. Third-Party Cookies

We may allow certain third parties to place cookies on our Website, for example:

• Analytics providers (e.g. Google Analytics) to help us understand how the Website is used
• Booking or reservation systems that integrate with our site
• Social media platforms (e.g. Facebook, Instagram) if we embed their content or share buttons
• Payment gateways or external service providers as needed

These third parties may use cookies in accordance with their own privacy and cookie policies. We do not control their technologies or how they may be used. We recommend reviewing the relevant third-party policies for more information.

5. Managing Cookies and Your Choices

You have several options for managing cookies and your data:

5.1 Browser Settings

Most web browsers allow you to:

• View which cookies are stored on your device
• Delete all or specific cookies
• Block cookies from specific sites or all sites
• Block third-party cookies
• Receive a warning before a cookie is stored

Please refer to your browser’s help or settings section for instructions (e.g. Chrome, Firefox, Safari, Edge).

5.2 Opting Out of Analytics

For certain analytics providers (e.g. Google Analytics), you may be able to opt out of data collection by installing a browser add-on or using their opt-out tools.

5.3 Impact of Disabling Cookies

If you block or delete cookies, parts of our Website may not function correctly. For example, you may not be able to:

• Log in or maintain a session (if applicable)
• Complete or maintain the details of a booking or enquiry
• Store your preferences

6. Other Data Collected Through the Website

In addition to cookies, we may collect data you provide directly through forms or interactions on the Website, such as:

• Booking or enquiry forms: Name, contact details, dates of stay, special requests
• Newsletter sign-ups: Email address and consent preferences
• Contact forms: Name, email, phone number, and message content

This data is processed in accordance with our [Privacy Policy], which explains:

• What personal information we collect
• How we use, store, and protect your data
• With whom we may share it
• Your rights regarding access, correction, deletion, and objection

7. Data Security

We take reasonable technical and organisational measures to protect data collected through cookies and other Website interactions. These may include:

• Secure connections (HTTPS)
• Access controls and authentication
• Regular system updates and monitoring

However, no method of transmission or storage is completely secure. By using our Website, you acknowledge this risk and agree that we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have rights in relation to your personal data, including:

• The right to access data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (where legally permissible)
• The right to object to or restrict certain types of processing
• The right to withdraw consent where processing is based on consent (such as marketing communications)

For more information or to exercise your rights, please refer to our Privacy Policy or contact us using the details below.

9. Changes to This Cookie and Data Policy

We may update this Cookie & Data Policy from time to time to reflect changes in technology, legal requirements, or our practices. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Cookie & Data Policy, please contact us:

Emanya@Etosha
Email:
Telephone: +264 (61) 222 954
Postal / Physical Address: PO Box 150, Windhoek, Namibia

Website: www.emanya.com